Terms & Conditions

Prices

Prices are in Canadian Dollars ($CDN) unless otherwise noted. 

Shipping Costs

Shipping rates are as noted on the product page or otherwise at checkout.

Large volume orders, heavy weight orders, orders shipping to Nunavut, Yukon, North West Territories or other remote locations in Canada will be calculated on an exception basis, after the order is placed. In these exceptional cases the customer will be contacted to confirm before the order is processed.

Warranty

Most of our products are covered by a 5 year manufacturer's warranty unless otherwise noted.

Taxes

Sales tax (HST, GST or GST+PST) applicable to the delivery destination will be added during the checkout process.

Tax Exceptions

Exceptions to normal tax applicability may apply for:

  1. Customers outside of Canada.
  2. Domestic,  eg.  federal government offices with provincial PST exemption agreements.
  3. For exceptions, please contact us at (613) 256-4454 before placing order.

Invoices

You will receive an emailed copy of your paid invoice within 1 week of placing your order.

Returns

We do not accept open box returns. If you have any product questions please contact us at (613) 256-4454 before ordering. Our product experts will be happy to answer your pre-sales questions.

Backorders

Our target is to ship orders within 2 business days. If an item is back-ordered for more than 7 days you will be contacted and asked if you would like to keep the order active.

If one or more items on an order are back-ordered, the order will normally be held until it can be shipped complete to minimize shipping / handling costs.

Defective Merchandise

Defective merchandise can be returned within 30 days of purchase for full refund. 

All returns must be returned prepaid and accompanied by an original invoice and an authorized RMA number obtained from  Lucinda Technology Solutions.

All credits will be placed on the credit card or PayPal account used for the original purchase. Processing a return of defective merchandise  can take 2 to 3 weeks.

Contact: solutions@lucindatech.com

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